Privacy Policy

1. Introduction

Welcome to the Privacy Policy for print software. This Privacy Policy explains how print software ("Company", "we", "us", or "our") collects, uses, discloses, and protects information about you when you use the print software mobile application and any related services (collectively, the "Service"). We are committed to protecting your privacy and handling your personal information in a safe and responsible manner.

By using print software, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use the Service. This policy is incorporated into our Terms of Service, and terms defined in our Terms have the same meanings here.

Data Controller: For the purpose of data protection laws, the Company is the "data controller" of your personal information. This means we determine the purposes and means of processing personal data under applicable law (such as the General Data Protection Regulation (GDPR) in the EU). If you have any questions about how we process your data, you can contact us using the details at the end of this policy.

2. Information We Collect

We collect various types of information from and about our users to provide and improve the Service. This may include:

3. How We Use Your Information

We use the collected information for various purposes in line with providing and supporting the Service. The primary purposes include:

• To Provide and Maintain the Service: We use your information to create and manage your account, process your content (e.g., to print documents or photos you've submitted), and deliver the features and services you request.
• To Improve and Customize the Service: Information (including usage data and feedback) helps us understand how users interact with print software. We use it to troubleshoot issues, analyze usage trends, and develop new features or enhancements. This helps us make the user experience better and more tailored to your needs.
• Communication: We may use your email address or other contact information to send you important notices or updates about the Service, such as confirmations of your print orders, important technical or security notices, and, where permitted, informational or promotional content about new features or offerings. You can opt out of marketing emails at any time by using the unsubscribe link in those emails or contacting us.
• Compliance and Protection: We may use information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We also use data as needed to enforce our Terms of Service, investigate or protect against fraudulent or illegal activity, and protect the rights, property, and safety of our users, the Company, or others.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose (and permitted by law). If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

4. How We Share Your Information

We value your privacy and will not sell your personal information. However, in order to operate effectively, we may need to share your information with certain third parties, as described below:

• Service Providers: We may share your information with third-party companies and individuals that perform services on our behalf. For example, these providers may assist with hosting our servers, processing payments, delivering physical print orders, providing customer support, sending communications, or analyzing data. These service providers are given access only to the information necessary to perform their specific tasks and are contractually obligated to protect your information and use it only for those purposes.
• Business Transfers: If the Company is involved in a merger, acquisition, sale of assets, or reorganization (or during due diligence for such transactions), your information may be transferred as part of that deal. We will provide notice (for example, via email or a notice on our Service) before your personal information is subject to a different privacy policy or ownership.
• Legal Requirements and Safety: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (for instance) comply with a legal obligation, respond to valid subpoenas or court orders, or protect and defend the rights or property of the Company. We may also disclose information in urgent circumstances to protect the personal safety of users or the public, or to protect against legal liability.
• With Your Consent: We will share your personal information with companies, organizations, or individuals outside of our Company when we have your consent to do so. For example, if you opt in to a feature that allows the sharing of your User Content or personal information with a third party, we will do so according to your directions.

If we ever need to share personal information in a way not covered by this Privacy Policy, we will describe that to you at the time we seek your consent.

5. Cookies and Tracking Technologies

As mentioned, we and our partners may use cookies (small text files stored on your device) or similar technologies (like web beacons, device identifiers, or pixels) to collect and store information when you use our Service. These technologies help us recognize you, remember your preferences, and understand usage of our Service.

For example, we might use Google Analytics or similar analytics tools that set cookies or use your mobile device identifier to help us analyze the traffic to our services and how users are using the app. This helps us improve the Service.

You can generally control and manage cookies through your browser or device settings (for web-based cookies) and through your device's privacy settings for apps. However, note that removing or rejecting cookies or turning off device identifiers could affect the availability and functionality of some features of the Service.

6. Your Rights and Choices

We believe it is important that you have control over your personal information. Depending on your jurisdiction, you have certain rights and choices regarding how your data is used:

• Access and Update: You can access and update certain personal information by logging into your account settings. If any information is inaccurate or incomplete, you have the ability to correct or update it.
• Opt-Out of Marketing Communications: As noted, you can opt out of promotional emails by using the "unsubscribe" link in those emails. Even if you opt out of marketing, we may still send you transactional or important service-related messages (such as order confirmations or critical account notifications).
• App Choices: Your device or browser may offer privacy settings (such as limiting ad tracking or disabling location services) that you can use to control the information we collect. You can also completely uninstall the app if you no longer wish to use our Service, which will stop our collection of information through the app.

In addition to the above general choices, you may have specific legal rights under certain privacy laws, depending on where you live. Below, we describe rights that apply to residents of the European Economic Area (EEA) under the GDPR and to California residents under the CCPA. If you are not sure which rights apply to you, feel free to contact us for assistance.

7. GDPR Privacy Rights (EU/EEA)

If you are located in the European Economic Area or the United Kingdom, you have certain rights under the GDPR (General Data Protection Regulation) regarding your personal data. These include:

• Right to Access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data or complete data that is incomplete.
• Right to Erasure: You have the right to request deletion of your personal data when, for example, the data are no longer necessary for the purposes for which they were collected, or you withdraw consent (and no other legal basis for processing applies), or you object to processing and we have no overriding legitimate grounds, or if the data was processed unlawfully.
• Right to Restrict Processing: You can ask us to restrict processing of your personal data under certain circumstances (for instance, while we verify your data correction request or consider an objection you have raised to processing).
• Right to Data Portability: Where processing is based on your consent or a contract between us, and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller where technically feasible.
• Right to Object: You can object to our processing of your personal data in certain situations, especially if we are processing your data based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: If we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected] with the specifics of your request. We may ask you to verify your identity before fulfilling the request, and some rights may be subject to certain exceptions under the law. We will respond to your request within the time frame required by law (typically within one month for GDPR requests).

You also have the right to lodge a complaint with a supervisory data protection authority in your country of residence or workplace if you believe that we have not complied with data protection laws.

8. CCPA Privacy Rights (California)

If you are a resident of California, you are protected by privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights (applicable to personal information collected about you in the context of the Service) include:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and (if applicable) sell about you. This includes the categories of personal information, the categories of sources from which the information was collected, the business or commercial purpose for collecting or selling the information, the categories of third parties with whom we share the information, and the specific pieces of personal information we hold about you.
• Right to Delete: You can request that we delete personal information we have collected from you (subject to certain exceptions allowed by law, such as if the information is needed to complete a transaction you requested, to detect security incidents, for legal compliance, etc.).
• Right to Correct: You can request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: The CCPA gives you the right to opt out of the sale of your personal information (or sharing for targeted advertising). Note: We do not sell your personal information in the traditional sense (for money). If we ever decide to engage in activities that might be considered a "sale" or "sharing" under CCPA, we will provide a clear method for you to opt out (such as a "Do Not Sell or Share My Personal Information" link).
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights. We will not deny you our services, charge you a different price, or provide a different level of quality of service just because you exercised your rights under the CCPA (unless permitted by the CCPA, for example, if the difference is reasonably related to the value of your data).

To exercise your California privacy rights, you (or your authorized agent) can contact us at [email protected] with your request. We will verify your identity (or the authority of your agent) before responding to your requests, which may involve asking you to provide certain information or to log into your existing account if applicable. We will respond within the timeframe required by law (generally within 45 days, with the possibility of a 45-day extension if necessary).

9. Data Security

We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption of sensitive information (both in transit and at rest, where appropriate), firewalls, access controls, and regular security assessments.

However, please be aware that no method of transmitting or storing data is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. You should also take care with how you handle and disclose your personal information and avoid sending sensitive information through insecure channels.

If we learn of a data security incident that compromises or appears to compromise your personal information, we will notify you as required by applicable law (often via the email associated with your account or by posting a prominent notice).

10. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, as described in this Privacy Policy, and for as long as your account is active. We may also retain and use your information to comply with legal obligations, resolve disputes, protect our and others' interests, or enforce our agreements.

For example, if you delete your account or if it becomes inactive, we may take steps to remove personal information, but note that it may not be immediately deleted from all our systems (due to backup archives, etc.). We will securely erase or anonymize data once it is no longer needed.

11. International Data Transfers

The Service is operated from the Netherlands and may involve the transfer of your personal information to countries outside of your own. If you are located outside of the Netherlands, please be aware that information we collect (including personal data) will be processed and stored in the Netherlands or other jurisdictions where we or our service providers have operations. These countries may have data protection laws that are different from those in your country of residence, and in some cases, may not be as protective.

Whenever we transfer personal information out of the European Economic Area (EEA) or other regions with strict data protection laws, we will ensure that appropriate safeguards are in place to protect the data in accordance with applicable laws. This might include using specific contractual clauses approved by the European Commission, or transferring data to recipients who have certified to certain international frameworks (like the EU-U.S. Data Privacy Framework, if applicable).

12. Children's Privacy

print software is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13 (or under 16 in certain jurisdictions where a higher age of consent is required), please do not use the Service or provide any personal information to us.

If we become aware that we have collected personal data from children without proper parental consent, we will take steps to delete that information. If you are a parent or guardian and you believe we have unintentionally collected your child's information, please contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we update the policy, we will change the "Last Updated" date at the top of this document. If the changes are significant, we may provide a more prominent notice (such as by email notification or an in-app alert) as required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any updates to this policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: